1. Who this policy applies to
This Privacy Policy applies to websites, advertisements, lead forms, landing pages, messaging channels, and related services operated by ServiceLane, Touchstone Countertops / Countertops by Touchstone Designs, Touchstone Concrete Designs, and Compass Project Partners.
This includes information collected through our websites, Facebook and Instagram advertisements, Meta lead forms, contact forms, phone calls, emails, SMS messages, and other business communications.
ServiceLane is contractor mission control software being built for contractor CRM, job tracking, task ownership, customer follow-up, files, notes, and related operating workflows.
2. Information we collect
When you use ServiceLane.com, request early access, or contact us, we may collect information you choose to provide, including:
- Company name, contact name, email address, and phone number.
- Trade type, team size, current systems, and workflow needs.
- Messages, notes, form responses, and demo or launch interest.
- Information submitted through Facebook, Instagram, Meta lead forms, or advertisements, such as your name, phone number, email address, location, project details, and any message or form response you provide.
- Basic technical information such as IP address, browser/device details, pages visited, and approximate visit time.
3. How we use information
We use collected information to:
- Respond to inquiries and early access requests.
- Understand contractor workflows and improve ServiceLane.
- Provide demos, product updates, support, and launch information.
- Maintain website security, prevent spam, and troubleshoot technical issues.
- Comply with legal, accounting, security, or business obligations.
4. Email, SMS, Meta, and other communications
If you submit your contact information, we may contact you about ServiceLane, Touchstone, Compass Project Partners, project inquiries, launch updates, demos, pilot opportunities, estimates, ads, or related product and service information. This may include email, phone, SMS/text messages, Facebook, Instagram, Meta lead forms, or other business communication channels. You can ask us to stop contacting you at any time.
5. Cookies and analytics
ServiceLane.com may use standard cookies, log files, analytics, or similar technologies to understand website traffic, improve pages, and protect the site from abuse. You can control cookies through your browser settings.
6. Sharing information
We do not sell your personal information. We may share information only when needed with trusted service providers who help operate the website, process communications, host data, provide analytics, or support ServiceLane business operations. We may also disclose information if required by law or to protect rights, safety, security, or property.
7. Data storage and security
We use reasonable administrative, technical, and organizational safeguards to protect information. No website, server, email system, or internet transmission is completely secure, so we cannot guarantee absolute security.
8. Retention
We keep information for as long as reasonably needed for the purposes described in this policy, including responding to inquiries, managing launch access, improving ServiceLane, meeting business requirements, and complying with legal obligations.
9. Access, correction, and deletion requests
You may request access to, correction of, or deletion of your personal information by contacting us at craig@dialblue.com. Please include enough information for us to identify your request. We will respond within a reasonable time and delete personal information where required by applicable law, subject to legitimate business, legal, or recordkeeping requirements.
You may also ask us to stop sending marketing, launch, or business communications.
10. Children’s privacy
ServiceLane is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.
11. Links to other websites
ServiceLane.com may link to third-party websites or tools. We are not responsible for the privacy practices or content of those third-party sites.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
13. Contact
For privacy questions, access requests, correction requests, or deletion requests, contact craig@dialblue.com.
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